Everett Plumbing and Drains Inc ("we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly when you request service, fill out a contact form, call or text us, or otherwise interact with our business. This may include:
- Name, address, phone number, and email address
- Information about the service you're requesting (type of issue, equipment, location of the work)
- Payment information when you purchase a service
- Communications you send us (calls, texts, form submissions, emails)
We may also automatically collect basic technical information when you visit our website — such as IP address, browser type, device information, pages visited, and referring site — through cookies and similar technologies. Non-essential tracking technologies (analytics and advertising) do not run until you consent to them through our cookie banner or the "Your Privacy Choices" control described below.
How We Use Your Information
We use the information we collect to:
- Provide the plumbing services you've requested
- Schedule appointments and confirm service visits
- Send quotes, invoices, and follow-up communications
- Respond to your inquiries
- Improve our services and our website
- Comply with legal and regulatory obligations
SMS / Text Messaging — Mobile Information
If you opt in to receive text messages from Everett Plumbing and Drains Inc, we will use your mobile phone number solely for transactional and service-related communications such as appointment confirmations, quotes, follow-up messages, and replies to your inquiries.
No information sharing for marketing. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories listed in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may opt out of SMS messages at any time by replying STOP to any message we send. For help, reply HELP. Standard message and data rates may apply. See our SMS Terms for full details.
Sharing Your Information
We do not sell your personal information. We may share limited information with:
- Service providers who help us operate our business (such as scheduling software, payment processors, and email services), under appropriate confidentiality obligations
- Legal and regulatory authorities when required by law, subpoena, or to protect our legal rights
- Successors in the event of a merger, acquisition, or sale of business assets
We do not share mobile phone numbers or SMS opt-in data with any third parties for marketing purposes.
Cookies, Analytics, and Tracking Technologies
Our website uses cookies and similar technologies (such as pixels, tags, local storage, and, if enabled, session-measurement or chat tools). We group them into the following categories:
- Strictly necessary — required for the site to work, including security and remembering your privacy choice. These are always active and are not used to track you.
- Functional — enable optional conveniences such as live chat or embedded scheduling.
- Analytics — help us understand how visitors use the site so we can improve it (for example, Google Analytics).
- Advertising — used to measure and personalize advertising (for example, Google Ads or the Meta Pixel). Under California law, use of these technologies may be considered "sharing" of personal information.
Consent-first tracking. When you first visit, all non-essential technologies are turned off. A banner lets you Accept All, Reject Non-Essential, or Manage Preferences by category. You can change or withdraw your choice at any time using the blue "Privacy" button in the corner of every page, or the "Your Privacy Choices" link in the footer. You may also control cookies through your browser settings; disabling cookies may affect some site features.
Session recording and chat. If we use tools that record on-site activity (such as page interactions) or a chat feature, those tools are treated as Functional or Analytics technologies and only operate after you consent. Chat conversations may be stored to help us respond to and service your request.
Do Not Track. Some browsers offer a "Do Not Track" (DNT) or Global Privacy Control (GPC) signal. Where required by law, we treat a GPC signal from your browser as a valid request to opt out of the "sale" or "sharing" of personal information for that browser and device.
California Invasion of Privacy Act (CIPA) Notice
We want to be transparent about how communications with us may be monitored or recorded, consistent with the California Invasion of Privacy Act (Cal. Penal Code §§ 630–638) and similar laws:
- Website interactions. Analytics and any session-measurement technologies on this site may record how you navigate and interact with our pages. These technologies are disabled until you provide consent through our cookie banner or "Your Privacy Choices" control. By accepting them, you consent to this collection.
- Chat communications. If a chat feature is available and enabled, messages you send may be recorded and stored. By using chat after consenting, you consent to that recording.
- Phone calls. Calls to or from Everett Plumbing and Drains Inc may be monitored or recorded for quality, training, scheduling, and record-keeping purposes. If a call is being recorded, you will be notified at the start of the call, and you may ask us not to record.
- Third-party technologies. We do not permit third-party tools to intercept the contents of your communications with us for their own independent purposes. Where third-party analytics or advertising tools are used, they operate only after your consent and only as our service providers or, for advertising, as described in the "Your California Privacy Rights" section.
If you do not consent to being recorded or tracked, you can reject non-essential technologies at any time and contact us by phone instead.
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you specific rights regarding your personal information.
Categories of personal information we may collect: identifiers (name, address, phone, email, IP address); customer records (service and payment details); internet or network activity (browsing and interaction on our site); geolocation (approximate, from your address or IP); and audio/electronic information (call recordings, chat, and form submissions). We collect this to provide our plumbing services, communicate with you, run and improve our website, and comply with law, as described above.
Your rights. Subject to legal limits, you have the right to:
- Know / access the personal information we have collected about you and how we use and disclose it.
- Delete the personal information we collected from you.
- Correct inaccurate personal information.
- Opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information for money. However, using advertising cookies may be considered "sharing" under California law. You can opt out by turning off the Advertising category.
- Limit the use of sensitive personal information (we do not use sensitive personal information for purposes that require a limitation right).
- Non-discrimination — we will not deny service, charge different prices, or provide a different quality of service because you exercised your rights.
How to exercise your rights. To opt out of the sale or sharing of personal information, use the blue "Privacy" button on any page or click Your Privacy Choices and turn off Advertising. To make a know, delete, or correct request, call us at 303-253-7246 or use our contact form. We will verify your request using the information you provide and respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf with proper authorization.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You can:
- Request access to or correction of the information we have about you
- Ask us to delete your information, subject to legal and operational retention requirements
- Opt out of marketing communications by following the unsubscribe instructions in any email
- Opt out of SMS messages by replying STOP to any text we send
- Manage cookies and tracking, or opt out of the sale/sharing of your information, using the blue "Privacy" button on any page or Your Privacy Choices
California residents have additional rights — see Your California Privacy Rights (CCPA/CPRA) above.
Children's Privacy
Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or your information, contact us:
- Phone: 303-253-7246
- Through our contact form
- Mail: Everett Plumbing and Drains Inc, Colorado