SMS Terms & Conditions

These SMS Terms & Conditions ("SMS Terms") apply to text messages sent or received between you and Everett Plumbing and Drains Inc ("we," "our," or "us"). By providing your mobile phone number and opting in to receive text messages, you agree to these SMS Terms.

1. Program Description

The Everett Plumbing and Drains Inc SMS program sends text messages related to your plumbing service requests, including:

• Appointment confirmations and reminders
• Quotes and estimates
• Technician arrival updates ("on my way," "running late," etc.)
• Follow-up messages after service
• Replies to questions you send by text
• Account and invoice notifications

This is a transactional and customer-care messaging program. We do not use it for marketing or promotional content unless you have separately and specifically opted in to that.

2. How to Opt In

You can opt in to receive text messages from us by:

• Checking the SMS opt-in box on our online contact form
• Verbally agreeing to text communications when speaking with our team by phone
• Texting us first, which constitutes consent for us to reply
• Providing written consent on a service agreement or invoice

Consent to receive text messages is not a condition of purchasing any of our services. You can use our services without ever opting in to text messaging.

3. How to Opt Out

You can opt out of our SMS program at any time. Reply with any of the following keywords to any text message we send:

• STOP
• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

After you send the opt-out keyword, you will receive a single confirmation message indicating that you have unsubscribed and will not receive further texts. To rejoin later, you can opt in again using any of the methods listed above.

4. Help

For help, reply HELP to any message we send, or contact us directly:

• Phone: 303-253-7246
• Through our contact form

5. Message Frequency

Message frequency varies based on your service activity. Customers with active service requests can typically expect up to 4 messages per month, though active jobs (especially emergency or multi-day work) may result in additional messages. Customers without active service typically receive few or no messages.

6. Message and Data Rates

Message and data rates may apply. Text messages count toward your wireless plan's messaging and data allowances. Check with your wireless carrier for details about your specific plan. Everett Plumbing and Drains Inc is not responsible for any charges incurred from your wireless carrier as a result of receiving our text messages.

7. Supported Carriers

Our SMS program is supported on most major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, and others. Carriers are not liable for delayed or undelivered messages.

8. Privacy and Information Sharing

We take your mobile information seriously. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of information shared with third parties exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile phone number and the contents of your messages with us are used solely to provide the service you have requested and to communicate with you about your account and service. For full details on how we handle your data, please review our Privacy Policy.

9. Phone Number Changes

If you change or deactivate the mobile phone number you have provided to us, you agree to promptly notify us so that our records can be updated. You agree that you will not hold us liable for any messages sent to a number that you have changed or deactivated without notifying us.

10. Eligibility

To opt in to our SMS program, you must be at least 18 years old, the account holder of the mobile phone number you provide, or have permission from the account holder. By opting in, you represent that you meet these requirements.

11. Changes to These SMS Terms

We may update these SMS Terms from time to time. The most recent version will always be posted on this page with an updated "Last updated" date. Continued participation in our SMS program after changes constitutes acceptance of the updated terms.

12. Contact

If you have questions about our SMS program or these SMS Terms, contact us:

• Phone: 303-253-7246
• Through our contact form